Shipping & Delivery Policy

1. Shipping Coverage

Lucky Container Service provides shipping and delivery services to customers within our supported service areas in the United States.

Delivery availability may depend on the destination, road access, container size, equipment requirements and carrier availability.

If we are unable to deliver to a requested location, the customer will be informed before the order is finalized or delivery arrangements are confirmed.

2. Order Processing

Orders are prepared for fulfillment after the order information has been confirmed and the applicable payment has been successfully received and verified.

Because Lucky Container Service currently accepts payment by bank transfer, processing may not begin until the transferred funds have been received and verified.

3. Estimated Delivery Time

Standard delivery typically takes approximately 5–7 business days after payment verification and order confirmation.

This is an estimated delivery period rather than a guaranteed delivery date. Actual delivery times may vary due to circumstances such as:

• Customer delivery location.
• Container type and availability.
• Carrier scheduling and equipment availability.
• Road or site access conditions.
• Severe weather.
• Public holidays.
• Transportation disruptions.
• Customer-requested modifications or customization.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated delivery information.

4. Shipping and Delivery Charges

Any applicable delivery or shipping charge will be disclosed to the customer before payment is requested or the purchase is finalized.

The applicable delivery charge may depend on the delivery destination, container size, transportation requirements and site accessibility.

Lucky Container Service does not intend to impose undisclosed mandatory delivery charges after a customer has completed payment based on an agreed order total.

5. Delivery Confirmation and Updates

Once an order has been scheduled for shipment, Lucky Container Service may provide delivery information by email or telephone.

Shipping containers are commonly transported using freight carriers, trucks or specialized delivery equipment. As a result, traditional parcel-style tracking numbers may not always be available.

Where carrier tracking or shipment reference information is available, it may be provided to the customer.

Customers may also contact us for available information regarding the status of an order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your delivery information carefully before completing payment. If you notice an error, contact Lucky Container Service as soon as possible.

Changes to a delivery address after transportation has been scheduled may not always be possible and may affect delivery arrangements or costs. Any applicable change will be communicated before proceeding.

7. Site Access Requirements

Shipping containers are large and heavy products that require suitable access for delivery vehicles and unloading equipment.

Before delivery, customers should ensure that the delivery site has:

• Sufficient road access for the delivery vehicle.
• Enough clearance for the container and unloading equipment.
• A suitable location where the container can be placed safely.
• A reasonably firm and accessible delivery surface.
• No avoidable obstructions such as low branches, narrow gates, overhead cables or structures that prevent safe access.

Customers should inform Lucky Container Service in advance of known access restrictions that may affect delivery.

8. Limited or Difficult Access Locations

Some destinations may require special transportation arrangements due to restricted access, road conditions, container size or unloading requirements.

Customers are encouraged to disclose unusual access conditions before completing their order so suitable delivery arrangements can be discussed.

9. Delivery Appointment

Depending on the shipment and carrier, Lucky Container Service or the delivery provider may contact the customer to coordinate delivery.

Customers should provide a valid telephone number and email address so they can receive important delivery communications.

An adult or authorized representative should be available when required to confirm the delivery location and receive the order.

10. Inspection at Delivery

Customers should inspect the container as reasonably possible when it arrives and verify that the product delivered corresponds with the order.

If there is visible transportation damage or the wrong product has been delivered, please document the condition with clear photographs and notify Lucky Container Service promptly.

Under our Return & Refund Policy, damaged, defective or incorrect items should be reported within 48 hours of delivery.

11. Damaged or Incorrect Deliveries

If an item arrives damaged, defective or materially different from the item ordered, contact Lucky Container Service and provide:

• Your name and order number.
• A description of the issue.
• Clear photographs showing the problem.
• Any relevant delivery documentation.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Customers will not be charged an additional return fee for an approved return caused by an incorrect, damaged or defective item for which Lucky Container Service is responsible.

12. Delivery Delays

While we aim to meet the estimated 5–7 business-day delivery period, delays may occasionally occur because of events beyond our reasonable control.

Examples may include severe weather, transportation disruptions, mechanical issues, carrier delays, natural disasters, government restrictions or other unexpected circumstances.

When practical, customers affected by a significant known delay will be provided with updated delivery information.

13. Failed Delivery Due to Customer Access Issues

Customers are responsible for providing accurate information regarding the delivery site and reasonably ensuring that the location is accessible for the agreed delivery method.

If delivery cannot be completed because access information provided by the customer was materially inaccurate or required access was unavailable, the order may need to be rescheduled.

If rescheduling results in an additional carrier charge, the applicable charge will be communicated to the customer before the new delivery arrangement is confirmed.

14. Returns After Delivery

Returns are governed by the Lucky Container Service Return & Refund Policy.

Eligible return requests must generally be made within 30 days of delivery.

This Shipping & Delivery Policy does not create a separate return or refund period and should be read together with our Return & Refund Policy.

15. Shipping Questions

If you have questions about delivery availability, shipping charges, access requirements or the status of an existing order, please contact Lucky Container Service before making arrangements independently.