Return & Refund Policy

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To qualify for a return:

• The return request must be made within 30 days of delivery.
• The item must be in substantially the same condition in which it was delivered.
• The item must not have been modified, altered, damaged or materially used after delivery.
• Proof of purchase, such as an order number, invoice or receipt, is required.
• Shipping containers must not have new dents, structural damage, unauthorized modifications or other damage caused after delivery.

2. How to Request a Return

Customers must contact Lucky Container Service before returning any product.

1. Email sales@luckycontainerservice.com or call +1 (520) 542-1018.
2. Provide your name, order number, product details and reason for the return.
3. Wait for return authorization and return instructions from Lucky Container Service.
4. Do not arrange or send a return until the return request has been approved and return instructions have been provided.

3. Return Cost

The 15% return fee applies to eligible returns requested by the customer where the product was delivered correctly and was not defective or damaged at the time of delivery.

The 15% return fee will not apply when the return is required because Lucky Container Service delivered the wrong item or when an eligible product was delivered damaged or defective.

4. Original Delivery Charges

Original delivery or shipping charges are generally non-refundable when a customer chooses to return a correctly supplied product.

If the return is required because Lucky Container Service supplied an incorrect product or because the product arrived damaged or defective, applicable return arrangements will be handled by Lucky Container Service at no additional cost to the customer.

5. Inspection of Returned Products

All returned products are inspected after they are received.

The inspection is performed to confirm that the product meets the return conditions stated in this policy and that it has not been damaged, altered or modified after delivery.

If a returned product does not meet the eligibility requirements, Lucky Container Service will contact the customer before determining the final outcome of the return request.

6. Refund Processing

Once an eligible returned item has been received and inspected, Lucky Container Service will notify the customer regarding the status of the refund.

Approved refunds will be processed within 7–10 business days following successful inspection and approval of the returned product.

The applicable 15% return fee will be deducted from customer-initiated returns unless the return resulted from an error, eligible damage or defect attributable to Lucky Container Service.

Refunds will ordinarily be returned through the applicable payment method or another agreed method appropriate to the original transaction.

Financial institutions may require additional processing time before an approved refund appears in the customer's account. Such bank processing time is outside the direct control of Lucky Container Service.

7. Non-Returnable and Non-Refundable Products

Certain products may not qualify for a return when they have been customized or materially altered specifically for the customer.

Examples include:

• Containers with custom door or window cut-outs.
• Containers with customer-requested structural modifications.
• Custom paint or color work completed specifically for the customer.
• Custom electrical, plumbing, insulation or interior installations.
• Products materially damaged, modified or altered by the customer after delivery.
• Products with missing components resulting from actions occurring after delivery.

If a customized product was delivered damaged, defective or materially different from the agreed order, please contact us so the issue can be reviewed separately.

8. Damaged, Defective or Incorrect Items

When reporting an issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the damage or incorrect item.
• Any additional information reasonably required to review the issue.

Once the issue has been reviewed and confirmed, Lucky Container Service will provide an appropriate resolution, which may include repair, replacement, return or refund depending on the circumstances.

Customers will not be charged the 15% return fee for an approved return resulting from an incorrect, damaged or defective item for which Lucky Container Service is responsible.

9. Refused Deliveries

Customers should not refuse delivery solely because they have changed their mind unless they have first contacted Lucky Container Service and received return or cancellation instructions.

If there is visible damage at delivery, customers should document the condition with photographs and notify Lucky Container Service as soon as possible.

10. Cancellations Before Delivery

If you wish to cancel an order before delivery, contact Lucky Container Service as soon as possible.

Whether an order can be cancelled depends on its current fulfillment, customization and delivery status. If the product has already been dispatched or customized, cancellation may no longer be possible and the return terms stated in this policy may apply.

11. Return and Refund Questions

If you are unsure whether your order qualifies for a return or refund, contact us before arranging transportation or returning the product.

We will review the circumstances of the order and explain the applicable return procedure and any charges before the return is completed.